OTA Prime
Shipping & Delivery Policy
Last updated: Aug 03, 2026
Electronic Delivery
- E-tickets, vouchers, and confirmations are delivered via email to the address used at booking and/or available in your OTAPrime Holidays LLP account dashboard.
- We may also share booking details via SMS/WhatsApp for convenience where applicable.
- For most services, digital tickets plus a valid government ID are accepted; check if printed copies are required by the supplier.
Physical Deliveries (If Applicable)
- Visa document logistics: where physical passports/originals must be moved, we may coordinate domestic courier within India upon your consent and at communicated cost.
- Event materials: wristbands/badges/kits may be shipped by organizers or by us on their behalf, with timelines and tracking shared.
- Insurance policy documents are typically emailed; physical copies are couriered only if required by the insurer.
Timelines and Charges
- Electronic delivery is near-instant after successful issuance.
- Courier deliveries within India usually take 2–7 business days, depending on location and service used; remote areas may take longer.
- Electronic delivery is free. Physical delivery fees (if any) are disclosed at checkout or agreed before dispatch.
- No international shipping of documents or items.
Delivery Confirmation and Issues
- Email/SMS dispatch constitutes electronic delivery confirmation.
- Courier deliveries are deemed complete when the carrier marks them delivered to the provided address; tracking details are shared.
- For lost/damaged shipments, we will assist with tracking or claims per courier terms; liability is limited by carrier policies.
Your Responsibilities
- Provide correct email, phone, and delivery address details.
- Check for tickets/confirmations promptly and contact support if missing.
- Ensure availability for courier receipt or arrange an alternative as needed.