Refund Policy

General Terms

• All reservations (flights, hotels, tours, visas, events, etc.) are subject to the cancellation/refund rules of the respective supplier. Our role is to facilitate your request in line with those rules.
• Use the Platform cancellation option (where available) or contact support. We’ll confirm receipt and process during business hours per supplier timelines.
• Early cancellations improve eligibility for refunds. Close-to-departure requests are often non-refundable as per supplier policy.

Flights

• Fare rules determine refundability and applicable airline cancellation fees; many promotional fares are non-refundable.
• No-show or partial use is typically non-refundable as per airline policy.
• Airline-initiated schedule changes follow the airline’s policy.
• No additional OTAPrime Holidays LLP fee for airline-initiated cancellations.

Hotels and Packages

• Hotel deadlines/penalties apply; some rates are strictly Non-Refundable.
• No-show or early checkout is usually non-refundable per property rules.
• Bundled packages may apply the strictest component rule.

Visa Services

• After submission to authorities, government/consular fees and our visa service charges are non-refundable, regardless of outcome.
• If cancellation is requested before submission, incurred costs/work done will be deducted from any potential refund.

Fees and Timelines

• OTAPrime Holidays LLP service/convenience and gateway charges are generally non-refundable.
• Refunds are initiated to the original payment method after supplier approval. Banks and gateways may take additional time (typically 3–14 business days) to reflect.

Exceptions and Special Cases

• Force majeure disruptions follow supplier/authority guidelines; vouchers may be offered in lieu of refunds.
• Significant airline schedule changes may allow free change or full refund; contact us promptly for assistance.
• Errors by us or suppliers (e.g., overbookings/pricing voids) receive full refunds; we’ll assist with alternatives if desired.
• Suspected duplicate bookings should be reported immediately for possible relief.

Non-Utilization & Customer Responsibility

• Failure to utilize services without cancellation typically yields no refund.
• If you foresee non-use, inform us/the supplier to explore salvage options where allowed.
• For insured trips, file claims with your insurer; we can furnish supporting docs.

Refund Status and Breakup

We can provide a refund breakup on request. Amounts reflect supplier charges, our service fees (if any), and non-refundable components as per rules.