OTA Prime
Return Policy
Last updated: Aug 03, 2026
1. Intangible Services
Travel products (flight tickets, hotel stays, activities, and packages) are intangible services delivered on specific dates. Therefore, traditional product "returns" do not apply.
2. Changes and Cancellations
If you need to change or cancel a booking, it will be handled under the respective supplier rules and our Refund Policy. Where permitted, we will assist with changes or cancellations and advise on any charges.
3. Incorrect Details
If you notice an error in traveller details or dates, contact us immediately. Some corrections may be possible within limited time windows as per supplier policy; additional fees may apply.
4. Supplier-initiated Changes
If a supplier changes or cancels a service (e.g., airline schedule change), we will help seek alternatives or refunds as per the supplier’s policy.